Legal and Support Information for SplitWise North
This page explains how SplitWise North handles shared expense tracking in Canada and what you can expect from our service. Use the sections below to review your options, ask our team a question, or update your account preferences.
Verifying Communications and Features
SplitWise North
SplitWise North Technologies Inc.
+1-416-555-0187
88 Queens Quay West, Suite 2500, Toronto, ON M5J 0B8
Greater Toronto Area and remote across Canada
Mon-Fri: 9:00 AM; 6:00 PM EST
Business Number (BN): 484126390RC6207
Ontario Corporation Number: 499475624
Terms of Service
You are responsible for the accuracy of the amounts, participants, categories, and payment details you enter, and for confirming that any settlement instructions you send to others are correct before they are used.
You may browse the public pages without registering, but certain features such as saving groups, viewing shared dashboards, submitting contact forms, or completing checkout require accurate contact and billing information. You must be at least the age of majority in your province or territory of residence to use the service, and you must not use the site for unlawful, fraudulent, or harmful activities.
The service is provided on an as-is and as-available basis, and we do not guarantee that it will be uninterrupted, error-free, or suitable for every financial situation. To the extent permitted by law, SplitWise North is not liable for indirect, incidental, or consequential damages arising from your use of the service, including decisions made based on shared expense records.
Any dispute related to these terms or the service will be governed by the laws of the Province of Ontario and the federal laws of Canada, without regard to conflict of law rules. You may contact us through the contact page or by using the support options listed on the site if you have questions about these terms or need help with your account.
You can request, confirm, change, or cancel a service plan through your account dashboard or by contacting our support team. All service requests are subject to availability and to these commercial terms. We do not provide physical goods, and the service is delivered digitally through your online account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
If you believe your account has been compromised, contact us immediately. We may change service features, pricing, or availability with reasonable notice, and any changes will be reflected on the site or in your account. For questions about your order, booking, or service access, use the contact page or the support route listed in your account.
We accept payment via major credit cards and other methods as displayed at checkout. Payment is due at the time of booking or purchase. We use secure third-party payment processors.
Please read that message and tell us promptly if any detail is wrong. You can prepare by collecting the shared expense records, member names, and payment questions you want to cover, but do not send full card numbers or passwords by email. We will send a reminder before the appointment and keep the session focused on practical setup and usage support.
If you need to change the time or the topics, contact us before the session and we will do our best to adjust the booking. Sessions are not financial, legal, or tax advice, and our examples are only to show how the tool works. For booking help, use the contact page or reply to the confirmation email with your name and session details.
These Terms of Service apply to all visitors and users of the SplitWise North website and the shared expense management service available to residents of Canada. By accessing the site, creating an account, or using any expense tracking, group settlement, or service booking feature, you agree to these terms.
SplitWise North provides a digital service for recording shared costs, calculating balances, and coordinating reimbursement among group members. The service is intended for personal and small-group financial organization and does not provide accounting, tax, legal, or financial advice.
SplitWise North may update the service, add or remove features, or change these terms from time to time; the current version will be posted on the legal information page. Continued use after a change means you accept the updated terms. If you do not agree with any part of these terms, stop using the service and contact us to close your account.
All content, branding, and interface elements are owned by or licensed to SplitWise North Technologies Inc. and may not be copied, resold, or redistributed without written permission. You may use the service only for your own group expense management and not to build a competing product or to scrape data. We may suspend or terminate access if we believe there is misuse, a security risk, or a violation of these terms.
SplitWise North offers a service-based expense management platform for Canadian residents. When you select a service plan, add a group, or proceed through checkout, you are entering into a service agreement with SplitWise North Technologies Inc. The terms summary covers what you can expect from the service, how bookings and access work, and what you are responsible for as a user.
When you book a service with SplitWise North, you will receive a confirmation message with your booking details and access instructions. Please review the confirmation carefully and contact us if any information is incorrect. Your service is considered confirmed once payment is processed and confirmation is sent. We reserve the right to modify service features as described in the Terms of Service.
Service Booking Policy
We confirm each request by email before the session is treated as booked, and we include the date, time, and the main topics you asked us to cover. Please check your confirmation message and let us know right away if any detail is missing or incorrect.
You can prepare for the session by gathering the shared expense records, group member names, and payment details you want to discuss, but you should never send sensitive payment information through unsecured channels. Our team will send a reminder before the appointment and will keep the session focused on practical setup help, usage guidance, and account review.
If you need to change the date or time, contact us as soon as possible so we can offer an alternative slot or adjust the scope of the session. We do not provide financial, legal, or tax advice during these sessions, and any examples we share are for demonstration only. For help with a booking, use the contact page or reply to the confirmation email and include your name and the session details you want changed.
SplitWise North provides a shared expense tracking service for Canadians who want a clear way to record, split, and settle group costs. When you request a service session or consultation through our contact form, you are asking us to reserve time to help you set up or review your expense-sharing setup.
Fulfillment for SplitWise North is completed as soon as your service booking is confirmed and your account is activated. You will receive access to the expense management tools and any included features through the online platform. No physical products are shipped, and all fulfillment occurs digitally. If you encounter any issue with fulfillment or access, please contact support for assistance.
Booking a service session with SplitWise North is a way to get direct help with setting up, organizing, or reviewing your shared expense tracking. After you submit a booking request through the contact form, we will confirm the date and time by email before the session is considered reserved. Your confirmation message will list the session time, the topics you asked about, and any preparation steps we recommend.
You may request a change to a booked service session by contacting us before the session start time. Changes can include moving the appointment to a different date or time, adjusting the topics you want to discuss, or changing the number of participants in a group setup review. We will confirm the change by email and send you an updated session summary.
If the new time is not available, we will offer the next closest open slot or keep the original booking. Changes requested with less than 24 hours notice may be treated as a cancellation and a new booking, depending on availability. We do not charge a change fee for the first reschedule when you contact us more than 24 hours before the session.
Repeated reschedules or changes made after the session has started are handled on a case-by-case basis and may not be possible. To request a change, use the contact form or reply to the confirmation email and include the session details you want to update.
Refund and Cancellation Policy
You may cancel a scheduled service session without charge if you contact us at least 24 hours before the confirmed start time. To cancel, use the contact form or reply to the confirmation email and clearly state that you want to cancel the appointment.
If you cancel with less than 24 hours notice, we may apply a missed session fee, but we will waive that fee when the cancellation is caused by an emergency or by a technical problem on our side. A no-show occurs when you do not attend the session and do not contact us before the start time; in that case the session is considered used and is not refundable.
If we cancel a session because of a system outage or staff unavailability, we will offer you a new time or a full refund of any prepaid amount for that session. Refunds are returned to the original payment method within ten business days after we approve the cancellation. We do not issue refunds for partially used group plans, custom setup work that has already been delivered, or sessions that you attended.
If you believe a cancellation fee was applied incorrectly, contact us and we will review the booking record and respond within three business days. This cancellation policy applies to service sessions and consultations only; it does not change your rights under Canadian consumer protection law.
Cancellations made later than 24 hours may be treated as a no-show and may not be eligible for a refund, except in verified emergencies or when the problem is caused by our system. If we cancel your session, you may choose a rescheduled time or a refund of any amount you paid for that session. Refunds are processed to the original payment method within ten business days.
We do not refund sessions that you attended, custom setup work that has already been completed, or any portion of a group plan that has been used. Please review the booking confirmation carefully and contact us before the session if you need to change or cancel it.
If you think a fee or refund decision is wrong, contact us and we will review the booking record and reply within three business days. This policy does not limit any rights you may have under Canadian law.
When you book a service session or consultation through SplitWise North, the booking is a request for our time and support, not a purchase of a physical product. You may cancel without charge up to 24 hours before the session starts by using the contact form or replying to the confirmation email.
Cancellation and refund rules for SplitWise North service sessions are designed to be simple and fair. You can cancel a confirmed session at no cost when you notify us at least 24 hours before the start time. To cancel, send a message through the contact page or reply to the confirmation email and tell us which session you want to cancel.
If you cancel with less than 24 hours notice, we may apply a missed session fee, but we will remove that fee when there is a documented emergency or a technical failure on our side. If we cancel the session, you can pick a new time or receive a full refund for that session. Refunds go back to the original payment method within ten business days after approval. No-shows and sessions that you attended are not refundable.
Privacy Policy
You can ask us to explain what information we hold, request a correction, or ask for deletion where our retention period has ended. We only collect what is needed to provide the service, respond to your questions, and maintain accurate records for billing, support, and legal obligations. We do not sell personal information, and we do not use your data for unrelated advertising.
If you have a privacy question or want to exercise a data right, please contact us through the contact page or the email address shown on the site. We may update this policy when our service changes, and the current version will remain available on the legal information page. We do not provide legal advice, and this policy is not a substitute for your own review of Canadian privacy requirements.
SplitWise North helps Canadians manage shared expenses through a digital service that may involve account information, contact details, and records of group activity. This Privacy Policy explains how we handle personal data when you use our website, contact form, booking or service request tools, and support channels.
Consent Policy
When you submit a contact form, request a service, or complete a checkout, we ask for your clear consent before using your information for the stated purpose. You can withdraw consent at any time by contacting us, and withdrawal will not affect service already provided. Consent is separate from your ability to use the website, and we do not require unnecessary permissions to browse or learn about the service.
For marketing or optional communications, we only send messages when you have actively agreed to receive them. If you believe consent was applied incorrectly or want to change your preferences, please contact us through the contact page or the email address shown on the site. We keep records of consent where required for service and legal purposes. This Consent Policy is not a legal opinion and does not replace your own review of applicable Canadian rules.
By submitting this form, you agree that we may contact you regarding your inquiry. We will not share your information with third parties without your consent.
By subscribing to our newsletter, you consent to receive marketing emails from us. You can unsubscribe at any time.
I confirm that the details I submit during checkout are accurate and that I consent to the use of my contact and payment information to complete the requested service, provide receipts and support, and meet legal record-keeping requirements. I can request changes or deletion of my data after the service is complete by contacting SplitWise North.
I agree that SplitWise North may use the information I provide to respond to my request, verify my account or service need, and keep necessary support records. I understand I can withdraw this consent at any time by contacting the business through the contact page or the email address shown on the site.
Complaints and Contact Policy
+1-416-555-0187
If you have a question about how a group expense was recorded, need help with a shared balance, want to request a correction to your account information, or wish to raise a concern about the service, you can reach our support team through the contact page or by using the contact details shown on that page.
When you contact us, please include enough detail for us to understand the issue: the relevant group or transaction identifier if available, the date or time frame of the concern, your contact email, and a short description of what you would like us to review, correct, or explain.
We use these details only to respond to your request and to keep a record of the support conversation; we do not use complaint information for unrelated marketing. Our team reviews support requests in the order they arrive during the business hours listed on the contact page. While we aim to acknowledge every complete request promptly, response times can vary depending on the volume of requests and the complexity of the issue.
For simple questions about how to use the app or how a shared expense is calculated, we usually need only a few business days. For requests that ask us to correct personal data, remove a consent record, or review a billing or checkout concern, we may need additional time to verify the request and to make sure the correction is applied safely.
SplitWise North offers a dedicated support and complaints path for anyone using our shared expense tracking service in Canada.
You can expect a first response within five business days for most requests, and we will let you know if a specific request requires more time. If you believe a response has been missed, you can send a follow-up message through the same contact channel and reference your earlier request. We do not offer legal advice, financial advice, or tax advice through the support or complaints channel.
Our team can explain how the service works, help you correct service records, and direct you to the relevant policy sections, but we cannot tell you how a particular expense should be treated for tax or legal purposes.
If your concern relates to a payment, refund, or cancellation, the support team can explain the applicable terms and help you check the status of a request; any final refund or cancellation decision is made under the terms shown in the refund and cancellation policy. If you are not satisfied with the first response, you may ask for the matter to be reviewed by a senior support team member.
Please describe what part of the response you believe was incomplete or incorrect, and provide any additional information that could help the review. Escalated reviews are handled by a different team member, and we will provide a written reply with the outcome of that review.
If your concern involves a privacy or data protection issue, you can also use the contact page to request information about your personal data, ask for a correction, or withdraw a consent you previously gave. We will process privacy requests in line with the privacy policy and will confirm the action we have taken.
For concerns about cookies or tracking preferences, you can use the cookie settings available on the site or contact support for help. Our support and complaints process is designed for users of the SplitWise North service in Canada.
If you are contacting us from outside Canada, we will still try to help, but response times and the way we handle certain privacy or payment questions may differ based on the laws that apply to your location. We do not publish a separate complaints form; the contact page is the single entry point for support and complaints.
Please do not send sensitive personal information such as full payment card numbers, government identification numbers, or passwords through the contact page. If we need that information to resolve a request, we will ask for it through a secure channel and explain why it is needed.
By using the support or complaints process, you agree to provide accurate information and to allow us to use that information only for the purpose of responding to your request. We may keep a record of the conversation for as long as needed to resolve the matter and to meet our record-keeping obligations. After that, the record is handled according to our privacy policy.
If we make a change to this support and complaints section, we will update the legal information page and, where required, notify you through the service. The version shown on the legal information page is the current version, and it applies to all support and complaint requests received after the update date.
For urgent issues that affect the security of your account or a suspected unauthorized transaction, please contact support as soon as possible and include the word urgent in the subject line. We will prioritize security-related requests and may ask you to verify your identity before we discuss account details.
This support and complaints section does not limit any rights you may have under Canadian consumer protection law or any other law that applies to you. Nothing in this section is intended to create a guarantee of a particular outcome, and we do not claim that our support process has been approved or certified by any government or regulator.
If you need help finding the right contact method, the contact page includes our current phone number, email address, business hours, and service area, and those details are the only contact details we publish for support and complaints.
Support for the SplitWise North service is available through the contact page during the published business hours. When you contact us about a booking, a payment, a shared expense record, or a cancellation request, we will need your registered email address, the relevant transaction or group identifier if available, and a clear description of the issue.
We may also ask for the date of the transaction or the name of the group to help us locate the record. We do not ask for full payment card numbers or passwords through the contact page, and you should not include those details in any message. If a support request is incomplete, we may need to ask for more information before we can act.
Our goal is to respond to complete support requests within five business days, but complex requests, such as corrections to historical records or reviews of multiple transactions, may take longer. We will tell you if a request needs more time.
If you contact us about a refund or cancellation, the support team will explain the applicable terms and help you submit the request, but the final decision is made under the refund and cancellation policy. We do not provide legal, financial, or tax advice through support.
If you ask a question that is outside the scope of the service, we will try to point you to the relevant policy or suggest where you can find appropriate professional help. For privacy requests, including access, correction, or withdrawal of consent, you can use the contact page, and we will process the request according to the privacy policy.
For cookie or tracking preferences, you can adjust your settings on the site or contact support for help. If you are not satisfied with a support response, you may ask for a review by a senior team member. Please explain what you believe was missed and provide any additional information that could help the review. Escalated reviews are handled separately, and we will send you a written reply with the outcome.
Support requests are processed in the order they are received, except for urgent security matters, which we prioritize. If you believe your account has been accessed without your permission or you see a transaction you did not authorize, contact support immediately and include the word urgent in the subject line. We may ask you to verify your identity before we discuss account details.
This support contact section applies to users of the SplitWise North service in Canada. If you are outside Canada, we will still try to help, but response times and the way we handle certain privacy or payment questions may differ. We do not publish a separate support form; the contact page is the single entry point for support and complaints.
By contacting support, you agree to provide accurate information and to allow us to use that information only to respond to your request and to keep a record of the conversation as needed. We may retain support records for as long as required to resolve the matter and meet our legal obligations, after which they are handled according to the privacy policy.
This section does not limit any rights you may have under Canadian consumer protection law or any other law that applies to you. Nothing in this section creates a guarantee of a particular support outcome, and we do not claim that our support process has been approved or certified by any government or regulator.
If we update this support contact section, we will post the updated version on the legal information page, and the updated version will apply to support requests received after the update date.
We are committed to transparency about how we handle your data and your expenses.
Our service is designed to help you manage shared expenses without hidden fees.
We do not claim to be a licensed financial advisor or a law firm.
You can contact us at any time to ask questions about our service or your data.
We aim to respond to all inquiries within two business days.
We will never sell your personal information to third parties.
SplitWise North provides a transparent service for Canadians who need to track shared expenses, split bills, and understand who owes what. Visitors can review our contact details, business hours, and the legal information page before using the app or contacting support. We do not offer financial, legal, or tax advice, and we never claim government approval or certification for our service.
When you use SplitWise, you can create expense groups, enter shared costs, and see balances between participants. You can also contact us through the contact page or use the FAQ page to clarify how the app handles data, consents, and service changes. If you need to correct an expense entry or update a group, you can do so directly in the app or ask our support team for help.
Our service booking and checkout flows let you manage your account and any paid features in a clear way. We explain payment terms, fulfillment terms, and refund or cancellation terms in the legal information page. If you have a question about a booking, a consent checkbox, or a cookie preference, you can reach us during business hours or send a message through the contact form.
SplitWise North operates as a service, not as a licensed financial institution or legal practice. We do not guarantee specific results from using the app, and we do not claim that our expense calculations replace your own review. Any visitor who needs tax, accounting, or legal guidance should consult a qualified professional in their province or territory.
We keep your personal information subject to our privacy and consent policies, and we use cookies only as described in the cookie policy. You may withdraw consent or request access to your data by contacting us. We do not sell your data, and we do not use your expense details for unrelated marketing without your clear consent.
If you believe any information on this site is misleading or inaccurate, please contact us so we can review and correct it. We aim to keep our public statements clear and limited to what our service actually does. For any complaint or support request, use the contact page or the complaints and contact policy section on the legal information page.
SplitWise North is a shared expense tracking software service, not a regulated financial institution, payment processor, or professional advisory firm. The service helps visitors organize and review shared costs, but it does not provide investment, tax, legal, or accounting services. Visitors should not treat app records as a substitute for professional advice or an official financial statement.
In Canada, consumer protection, privacy, and electronic commerce rules may apply to online services, but no single national license covers general expense tracking software. Provincial and territorial consumer laws may apply to the way the service is described and the way visitors are treated. SplitWise North does not claim any government approval, certification, or regulator endorsement for its service.
SplitWise North is not a licensed financial advisor, accountant, lawyer, or tax preparer. The service does not offer legal, tax, investment, or debt advice. Any calculations, summaries, or settlement suggestions shown in the app are informational tools only and are not a professional opinion. Visitors who need professional advice should contact a qualified person in their province or territory.
Visitors do not need to complete a formal identity verification to use the shared expense tracking service. However, account access may require a valid email and password, and some support requests may require confirmation of the account holder's email address. SplitWise North does not perform credit checks, background checks, or government identity verification.
The service is available to visitors in Canada, with support provided during the published business hours. SplitWise North may limit or suspend access for security, maintenance, or abuse prevention reasons. The service is provided on an as-is and as-available basis, and SplitWise North does not guarantee uninterrupted access or specific outcomes from using the app.
SplitWise North is a shared expense tracking service for general information and personal organization purposes only. It is not a bank, payment processor, financial advisor, tax preparer, or legal service. The app does not hold funds, move money, or guarantee that any person will pay another person. Visitors are responsible for their own expense records, personal agreements, and any professional advice they may need.
SplitWise North does not claim government approval, certification, or regulator endorsement. For questions about this disclaimer or the service, visitors can use the contact page during published business hours.
